Colored pills indicate the current status of your order:
- Purple – normal progress
- Orange – deadlock that needs resolution from you
- Blue – action required from you
Below is the full legend for each stage of your order:
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Un élément empêche les techniciens de finaliser le dessin. Votre projet est en attente d’annulation ou de déblocage |
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Your order has been received by our production team |
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Your order design will be created soon. |
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The project has been created. The prescription or STL scans still need to be added before placing the order. |
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The design is ready. You can view it to approve it or request a modification. |
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Your modification request is now in the system, and our production team is on it. |
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Our robot is bending the retainer. |
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Our team is checking the retainer’s conformity on the control bench. |
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Your order is ready for shipment. |
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Your order has left our facility. Track the shipment by clicking the link under the “Shipped” badge. |
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Your order has been delivered. View the proof of delivery via the link under the “Delivered” badge. |
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Project has been cancelled. It will not be produced and remains archived. |